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Monitoring client satisfaction and post-sale services

Monitoring client satisfaction and post-sale services

A leading player in construction contracted Ellipse Marketing to conduct periodic surveys among the company’s clients, in order to monitor the evolution of their satisfaction levels and to evaluate post-sale services.

 Reseach goals:

  • Identifying the client’s level of satisfaction
  • Evaluating post-sale services

 Solutions implemented by Ellipse Marketing:

  • Annual barometer for client satisfaction
  • Follow-up to evaluate post-sale services

 Deliverables:

  • The evolution of the general satisfaction index
  • The evolution of the client’s level of satisfaction towards the most important aspects in the client’s relationship with the company (the importance-satisfaction matrix)
  • The clients’ complete profile
  • Strong and weak points of the post-sale service

Benefits offered by an Ellipse Marketing market survey:

  • The real-time adaptation of research tools to the client’s problems
  • Reliable, high-quality results, available in the shortest amount of time
  • Experienced gained from large-scale projects
  • A stable interlocutor, with a solid culture of active listening

Your action plan

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