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Satisfaction assessment

Satisfaction assessment

Satisfaction assessment and client retention

The various methods employed to increase client satisfaction and retention must be the main focus of reliable market surveys.
Initiatives focused on identifying the subtle aspects to which your current and potential clients prove sensible to offer you a competitive edge in your field.

Ellipse Marketing has a portfolio of satisfaction survey services adapted to company limitations and developed with the help of innovative instruments designed to answer the newest problems.

Examples of fields Ellipse Marketing has intervened in:

services, FMCG, banking sector, pharma etc.

Covered area:

local/national

Implementation:

Evalmetrix satisfaction survey, Ellipse Marketing barometer, qualitative survey, mutual survey

Conducting in-depth analyses of all key aspects in determining your target audience’s retention rate transforms market research in a reliable and rigorous instrument destined to exhaustively evaluate your clients’ satisfaction.

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Ellipse Marketing's Focus:

Key Stories

 

Monitoring client satisfaction and post-sale services

Key elements of an Ellipse Marketing market research focused on client loyalty strategy... read more...


 
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Your clients’ satisfaction: possible interpretations?

Your clients’ satisfaction: possible interpretations?

In the current context, the CRM strategy is mainly focusing on the exchanges between clients and company...

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Market research architecture

Market research architecture

In the field of market research, the entire process must be built on two fundamental questions: What’s happening (descriptive research)? Why are those things happening (exploratory research)?

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